13 Behaviors of High-Trust Leaders

13 Behaviors of High-Trust Leaders

This was a great list of 13 activities that great leaders do. It was in my files and the source was not on the paper, so it is unknown unfortunately but too great to not share. Enjoy!

  1. Talk Straight – Tell the truth. Let people know where you stand. Demonstrate integrity.
  2. Demonstrate Respect – Show that you genuinely care. Respect everyone, even those who can’t do anything for you. Show kindness in little things.
  3. Create Transparency – Be genuine, open and authentic. Don’t hide information or have “hidden agendas.” Operate on the premise of “what you see id what you get.”
  4. Right Wrongs – Apologize quickly. Make restitution where possible. Demonstrate personal humility. Don’t cover things up. Do the right thing.
  5. Show Loyalty – Give credit to others. Be loyal to the absent. Represent others who aren’t there to speak for themselves. Don’t talk negatively about others behind their backs.
  6. Deliver Results – Establish a track record of results. Accomplish what you are hired to do. Don’t overpromise and underdeliver. Don’t make excuses for not delivering.
  7. Get Better – Continuously learn and improve. Increase your capabilities. Develop formal and informal feedback systems. Thank people for feedback. Act upon feedback received.
  8. Confront Reality – Meet issues head-on. Address the tough stuff directly. Acknowledge the unsaid. Lead conversations courageously.
  9. Clarify Expectations – Disclose and reveal expectations. Discuss and validate them. Renegotiate them if necessary. Ensure expectations are clear,
  10. Practice Accountability – Hold yourself and others accountable. Take responsibility for good or bad results. Clearly communicate how everyone is doing,
  11. Listen First – Listen before you speak. Listen with your ears, eyes, and heart. Understand. Diagnose. Don’t assume, find out.
  12. Keep Commitments – State your intent and then do it. Make commitments carefully. Make keeping your commitments the symbol of your honor. Don’t break confidences.
  13. Extend Trust – Extend trust abundantly to those who have earned your trust. Extend trust conditionally to those who are earning your trust. Don’t withhold trust because risk is involved.


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