Fish! A Remarkable Way to Boost Morale and Improve Results is a great quick-read to inspire and motivate. Based on the story of a fish market in Seattle, “FISH” offers wisdom for everyday living. The book focuses on four key concepts:
- Choosing your attitude. Explore concepts like the “toxic energy dump” where you appraise and get rid of negative people and things that drain your energy. Make sure you are not a toxic energy dump yourself!
- Playing. Discover the next steps of extreme customer service, how to make the customer special: play with them!
- Making their day. Also, learn about making the experience fun for the customer.
- Being present. Don’t just exist but be in what you are doing, whatever moment in time you are in, be fully present. Rather than thinking about the past or the future, concentrate on the present moment.
These 4 simple lessons help to teach how you can have more power over your environment and improve the working relationships you have. Whether you are looking to build a team or just have day-to-day peace, learning how to apply these easy principles will give you a life that is more enjoyable and has better results. A fun story that is short to read makes this book entertaining and educational. A classic book for your library.